Warranties

Updated from C.H.I Overhead Doors July 2024

Residential Warranty & Product Gauge Information

American Tradition™ 9000 Series

• Insulated 26 Gauge Galvanized Steel & Overlay Lifetime Delamination and Rust-Through Warranty
• 10 Year Finish Warranty
• 6 Year Hardware Warranty
• 5 Year Overlay Delamination Warranty
• 3 Year Spring Warranty
• 1 Year All Other Components

Residential Aluminum 360 Series

• 050″ Minimum Aluminum Tubular Extrusion
• 6 Year Hardware Warranty
• 5 Year Finish Warranty
• 3 Year Spring Warranty
• 1 Year All Other Components

5000 Series

• Insulated 24 Gauge Aluminum
• Lifetime Delamination Warranty
• 10 Year Finish Warranty
• 6 Year Hardware Warranty
• 3 Year Spring Warranty
• 1 Year All Other Components

2000, 700, 600 Series

• Insulated 26 Gauge Galvanized Steel
• Lifetime Delamination and Rust-Through Warranty
• 10 Year Finish Warranty
• 6 Year Hardware Warranty
• 3 Year Spring Warranty
• 1 Year All Other Components

2400 Series

• 24 Gauge Galvanized Steel
• Lifetime Rust-Through Warranty
• 6 Year Hardware Warranty
• 3 Year Spring Warranty
• 1 Year All Other Components

2500 Series

• 24 Gauge Nominal Galvanized Steel
• Lifetime Rust-Through Warranty
• 3 Year Hardware Warranty
• 3 Year Spring Warranty
• 1 Year All Other Components

Commercial Warranty Information

American Tradition™ 9000 Series

• 10 Year Delamination and Rust-through Warranty on Sections
• 10 Year Finish Warranty
• 5 Year Overlay Delamination
• 1 Year Hardware Warranty
• 1 Year Spring Warranty
• 1 Year All Other Components

Commercial Aluminum Series

• 1 Year Hardware Warranty
• 1 Year Finish Warranty
• 1 Year Spring Warranty
• 1 Year All Other Components

Insulated Aluminum 5000 Series

• 10 Year Delamination Warranty
• 10 Year Finish Warranty
• 1 Year Hardware Warranty
• 1 Year Spring Warranty
• 1 Year All Other Components

Insulated Steel – 800, 2000, 700 & 600 Series

• 10 Year Delamination and Rust-through Warranty
• 10 Year Finish Warranty
• 1 Year Hardware Warranty
• 1 Year Spring Warranty
• 1 Year All Other Components

Ribbed Steel – 2400 & 2500 Series

• 1 Year Rust-through Warranty
• 1 Year Hardware Warranty
• 1 Year Spring Warranty
• 1 Year All Other Components

Updated from Haas July 2024

LIFTMASTER^® LIMITED WARRANTY FOR THE UNITED STATES AND CANADA

The Chamberlain Group LLC (“Seller”) warrants to the first retail purchaser of this product, for the residence in which this product is originally installed (except where prohibited by applicable law (which may include the Province of Quebec)), that it is free from defects in materials and/or workmanship for the applicable warranty period stated for the product(the “Warranty Period”). The warranty period commences from the date of purchase.

The proper operation of this product is dependent on your compliance with the instructions regarding installation, operation, and maintenance and testing. The warranty does not cover damage(s) or defect resulting from the failure to comply strictly with those instructions. If, during the limited warranty period, this product appears to contain a defect covered by this limited warranty, call (800) 528-5880 for residential products and (800) 528-2806 for commercial products toll free, before dismantling this product. You will be advised of disassembly and/or shipping instructions when you call. Then send the product or component, pre-paid and insured, as directed to our service center for warranty repair. Please include a brief description of the problem and a dated proof-of-purchase receipt with any product returned for warranty repair. Products returned to Seller for warranty repair, which upon receipt by Seller are confirmed to be defective and covered by this limited warranty, will be repaired or replaced (at Seller’s sole option) at no cost to you and returned pre-paid. Defective parts will be repaired or replaced with new or factory-rebuilt parts at Seller’s sole option. You are responsible for any costs incurred in removing and/or reinstalling the product or any component.

ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE APPLICABLE LIMITED WARRANTY PERIOD SET FORTH ABOVE FOR THE RELATED COMPONENT(S), AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD. SOME STATES AND PROVINCES (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Because Seller cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to Products that were purchased from Seller or an authorized reseller in the United States or Canada, unless otherwise prohibited by law. Seller reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.

THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE CAUSED BY IMPROPER INSTALLATION, OPERATION OR CARE (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT), LABOR CHARGES FOR REINSTALLING A REPAIRED OR REPLACED UNIT, REPLACEMENT OF CONSUMABLE ITEMS (E.G., BATTERIES IN REMOTE CONTROL TRANSMITTERS AND LIGHT BULBS), OR UNITS INSTALLED FOR NON-RESIDENTIAL USE. THIS LIMITED WARRANTY DOES NOT COVER ANY PROBLEMS WITH, OR RELATING TO, THE GARAGE DOOR OR GARAGE DOOR HARDWARE, INCLUDING BUT NOT LIMITED TO THE DOOR SPRINGS, DOOR ROLLERS, DOOR ALIGNMENT OR HINGES. THIS LIMITED WARRANTY ALSO DOES NOT COVER ANY PROBLEMS CAUSED BY INTERFERENCE. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL SELLER’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.

The disclaimers, exclusions, and limitations of liability under this warranty will not apply to the extent prohibited by applicable law (which may include the Province of Quebec).

SOME STATES AND PROVINCES (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE.

Effective Date: September 1, 2022